At Watchers Online, we want you to be satisfied with your purchase. If something isn’t right with your order, we’re here to help.
Returns and exchanges are subject to the conditions below to ensure that all products returned to us remain in their original, resalable condition.
Returns
Return Eligibility
A return request must be submitted within 3 days of receiving your order.
To be eligible for a return, the item must be:
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Unworn and unused
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Unwashed
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Undamaged and unaltered
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In its original condition
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Complete with all original tags, stickers, labels, accessories, and packaging, where applicable
Items that show signs of wear, use, washing, damage, alteration, or removal of original tags or packaging may not be accepted.
All returns are subject to inspection and approval by the Watchers Team.
How to Request a Return
To request a return, contact us at support@watchersonline.shop within 3 days of receiving your order.
Please provide:
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Your order number
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The item(s) you wish to return
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The reason for the return
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Photos of the item, if requested
Please do not send an item back before receiving return instructions from us.
Return Shipping
Unless the item received is defective, damaged, or incorrect due to an error on our part, the customer is responsible for all costs associated with returning the item.
For international returns, the customer is also responsible for any applicable shipping charges, customs duties, import/export fees, taxes, or other charges associated with the return.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been successfully received.
Original shipping charges are non-refundable, except where required due to an error on our part or otherwise required by applicable law.
Refunds
Once your returned item has been received, it will be inspected to confirm that it meets our return conditions.
If approved by the Watchers Team, your refund will be processed to the original payment method within 5–7 business days.
Please note that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
Shipping charges and any customs duties, taxes, or other third-party charges are not refundable unless otherwise stated or required by applicable law.
Exchanges
Exchange Eligibility
Exchange requests must be submitted within 3 days of receiving your order.
Eligible items may be exchanged for another available size, color, or style, subject to stock availability and provided that the original item meets all return-condition requirements.
If the replacement item has a different price, any applicable price difference will need to be settled before the exchange is completed.
How to Request an Exchange
Contact support@watchersonline.shop with your order number and details of the item you would like to exchange.
Our team will confirm availability and provide instructions for returning the original item.
An exchange is not confirmed until it has been approved by the Watchers Team and the requested replacement item is available.
Exchange Shipping
For UAE exchanges, the customer is responsible for the cost of returning the original item to us. Watchers Online will cover the standard shipping cost of sending the approved replacement item back to the customer.
For international exchanges, the customer is responsible for return and replacement shipping costs, as well as any applicable customs duties, taxes, clearance charges, or other fees.
If an exchange is required because we sent an incorrect, damaged, or defective item, we will assist with the appropriate shipping arrangements.
Pre-Order Items
Pre-order items are not eligible for returns or exchanges due to change of mind, incorrect size selection, color preference, or other customer preference.
Pre-order items may only be considered for return or exchange if the item received is damaged, defective, or incorrect.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
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Sale or clearance items
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Items marked as Final Sale
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Gift cards
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Pre-order items, except where damaged, defective, or incorrectly supplied
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Items that have been worn, washed, used, altered, or damaged after delivery
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Items without their original tags, stickers, labels, accessories, or packaging, where applicable
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@watchersonline.shop within 3 days of delivery.
Please provide your order number along with clear photos showing:
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The item received
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The damage or defect, where applicable
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The product packaging and labels
The Watchers Team will review the issue and provide an appropriate resolution.
Please do not return a damaged, defective, or incorrect item before receiving instructions from us.
Important Information
The Watchers Team reserves the right to decline a return or exchange if the item does not meet the conditions stated in this policy.
Products must be returned in the same condition in which they were received. We reserve the right to reject items showing signs of use, wear, washing, alteration, damage, or missing original product components.
Returns and exchanges are subject to product inspection, availability, this policy, and applicable consumer protection requirements.
Need Help?
For any questions regarding a return, exchange, or issue with your order, contact us at:
Our team will be happy to assist you.
Watchers Online
Stay humble. Be original.