At Watchers Online, we aim to process and deliver your order as quickly and securely as possible. We ship across the UAE and internationally, with tracking provided for shipped orders.
Please review the information below for processing times, estimated delivery times, shipping rates, and other important details.
Order Processing
Ready-to-Ship Items
Ready-to-ship orders are typically processed within 1–2 business days after your order is placed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation with your tracking details.
Pre-Order Items
Pre-order items typically require 1–3 weeks before they are ready to ship, depending on product availability and supplier timelines.
Estimated availability may vary by item. We will provide updates if there are significant changes to the expected shipping timeline.
If your order contains both ready-to-ship and pre-order items, the order may be shipped together once all items are available unless otherwise arranged.
Estimated Delivery Times
Estimated delivery times after dispatch are:
UAE: 1–2 business days
International: 2–7 business days
Delivery times are estimates and may vary depending on the destination, courier operations, customs clearance, public holidays, weather conditions, route availability, or other circumstances outside our control.
Processing time is separate from the estimated delivery time.
Shipping Rates
UAE Shipping: AED 20
International Shipping: From AED 100
Shipping rates are subject to change from time to time. International shipping costs may be adjusted based on the destination, carrier pricing, fuel surcharges, market conditions, route availability, and other logistical factors affecting the cost of transportation.
Any applicable shipping charge will be clearly displayed at checkout before payment is completed.
International shipments may also be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking number.
You can use the tracking information provided to follow the progress of your shipment.
Please allow some time after receiving your shipping confirmation for the courier's tracking system to update.
Delayed or Lost Shipments
If your shipment appears to be delayed or has not arrived within the expected delivery period, please contact us and we will assist you in checking the shipment status with the courier.
If tracking shows your order as delivered but you have not received it, we recommend first checking with household members, building reception or security, or anyone who may have accepted the package on your behalf.
If the package still cannot be located, please contact us so we can assist you with the next steps.
Damaged Orders
We carefully prepare and package every order before dispatch.
If your order arrives damaged, please contact us within 3 days of delivery at support@watchersonline.shop.
Please include your order number and clear photos of the item, packaging, and any visible damage. We will review the issue and assist you with the appropriate resolution.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible and within 24 hours of placing the order.
We will do our best to accommodate your request. However, once an order has been processed, prepared for dispatch, or shipped, it can no longer be modified or cancelled, even if this occurs within the 24-hour period.
Customs, Duties & Import Taxes
For international orders, customs duties, import taxes, clearance fees, or other charges may be imposed by the destination country.
These charges are not included in the product price or shipping fee and, where applicable, are the responsibility of the recipient.
Customs requirements and charges vary by country. We recommend checking with your local customs authority if you require further information before placing an international order.
Need Help?
If you have any questions about your order or shipment, contact us at support@watchersonline.shop.
Our team will be happy to assist you.
Watchers Online
Stay humble. Be original.